This Privacy Policy explains how personal information is collected, used, and protected when you interact with this website and services provided by Maisie Cass, trading as Diversity Does (“we”, “us”, “our”).

We are committed to handling personal data responsibly, transparently, and in line with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

1. Information we collect

We may collect and process the following types of personal information:

a) Information you provide directly

This may include:

Name

Email address

Organisation name and role

Information shared via contact forms, booking forms, or email enquiries

Information provided when booking training, consultancy, speaking, or coaching services

b) Payment information

Payments are processed securely by third-party payment providers. We do not store or have direct access to your full payment card details.

c) Website usage information

We may collect limited technical data, such as:

IP address

Browser type

Pages visited

Time and date of visits

This data is used to understand how the website is used and to improve performance and user experience.

2. How we use your information

Your information may be used to:

Respond to enquiries and requests

Deliver services, training, and resources

Process bookings and payments

Send administrative communications (e.g. confirmations, updates)

Share relevant information or insights where consent has been given

Improve the website, services, and user experience

Meet legal, regulatory, or safeguarding obligations

You can opt out of marketing communications at any time.

3. Lawful basis for processing

We process personal data under the following lawful bases:

Consent – where you have explicitly agreed

Contract – where processing is necessary to deliver agreed services

Legitimate interests – where processing supports the operation of the business and does not override your rights

Legal obligation – where required by law

4. Sharing your information

We do not sell or rent personal data.

Information may be shared with:

Trusted service providers (e.g. payment processors, email platforms, booking systems)

Professional advisers where necessary

Authorities where required by law

All third parties are required to handle data securely and in accordance with data protection legislation.

5. Data security

Appropriate technical and organisational measures are in place to protect personal data against unauthorised access, loss, or misuse.
While no system can guarantee absolute security, reasonable steps are taken to safeguard information.

6. Data retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, or reporting requirements.

7. Your rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate or incomplete data

Request erasure of data (where applicable)

Restrict or object to processing

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact:
[email protected]

8. Cookies

This website uses cookies and similar technologies to support functionality and understand site usage.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

9. Changes to this policy

This Privacy Policy may be updated periodically. Any changes will be reflected on this page, with the effective date updated accordingly.

10. Contact details

Maisie Cass
Trading as Diversity Does
Email: [email protected]
Location: Worcestershire, UK.